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Regenerative Medicine Patient Information – Glastonbury, CT

Important Information for New and Existing Patients

If you’re ready to look and feel like yourself again without constant aches and pain, nagging injuries, or persistent sexual problems, then regenerative medicine from the New England Stem Cell Institute might be exactly what you need. Our doctors have already helped thousands of patients with their scientifically proven methods, and they can’t wait to do the same for you! Before you visit our practice, be sure to read through the information below so you’ll know exactly what to expect. For questions, be sure to give us a call.

Payment Information

Unless other arrangements have been made, payment is expected at the time of service. In some circumstances, such as when we have to special-order a product for your treatment, you may be asked to pay in advance.

The New England Stem Cell Institute does not participate with ANY insurance plans. Therefore, we do not and will not submit any bill to insurance, and we do not/will not seek prior authorization for treatments. At your request, we will be happy to provide you with an itemized statement.

Schedule Your Appointment

All office visits are by appointment only. We do not have the ability to take "walk-ins."

We do our very best to accommodate every patient's needs and requests when scheduling appointments. So, in order to provide the highest level of personal care, we do not routinely overbook or "double book" appointments. Our goal is quality, not quantity. Our doctors want and need the necessary amount of time to attend to your problem. However, this means that our schedule fills up quickly. Please be patient and understanding if it takes a while to find an appointment time slot that works for you!

We try as hard as possible to stay on time with our appointments. Your time is as valuable as is ours, and we hate running late or getting behind. But, medicine is as much art as it is science, and we can't always predict what's going to walk through the door! An appointment that's scheduled for 15 minutes may end up needing 45 minutes, while an appointment booked for 30 minutes may end up only needing 15 minutes. Be assured, however, that if we run behind, when it's your turn, you'll get the same amount of attention needed!

If you need to cancel or reschedule your appointment, please do so more than 24 business hours before your scheduled appointment so another patient can come in.

One Office Visit, One Issue

We appreciate and understand that patients occasionally will have multiple complaints – knee, hip, ankle, shoulder, etc. However, in order to provide the highest quality care possible, we focus on only one problem at a particular office visit. We would rather do an outstanding job evaluating and treating one problem than do a lousy job trying to handle multiple problems at once! If you have multiple complaints, we will ask you to pick the one that you would like to focus on during that office visit.

Yes, there are times when problems may be related. For example, your hip pain may actually be coming from your back, or your shoulder pain may be coming from your neck. But otherwise, we will gladly set up a separate appointment to evaluate your other complaints.

Coming in Late For Your Appointment

If you are more than 15 minutes late for your appointment, you will be offered the option of rescheduling your visit or waiting until we can squeeze you in later that day. It’s not fair to make everyone after you wait because you were late for your appointment. If you are habitually late for your appointments, then you may run the risk of being discharged from the practice.

No-Shows and Late Cancellations

If you are unable to make your appointment, we ask that you please give as at least 24 hours’ notice so that another patient can get in. If you no-show for your appointment, or if you cancel with less than 24 hours’ notice, you will be billed for an office visit. If you no-show for three appointments, you will be discharged from the practice.

Opioid / Narcotic Pain Medication

As a policy, we do not prescribe opioid pain medication.

Patient Forms

For your convenience, we’ve provided our new patient forms below. Please download and bring the completed forms to your first visit with us.

Download Our Forms – Galstonbury Location Download Our Forms – Jupiter Location